Always had fantastic service here with fish that we have bought. Kids used to love the place when they were little, looking at the kittens, puppies and rabbits etc. can't say it was my favourite stop given the smell, but I guess if you are an animal lover you will enjoy it.
Wonderful little pet store with very caring and considerate staff and owners. More than a "fish and reptile shop" as the name implies, they have bunnies and beloved guinea pigs too! Staff are knowledgeable and make sure you have the correct set up before selling you a pet.
Really knowledgeable about fish. Animals all seem well cared for although keeping rats outside in a tank is very disappointing. Rats are prone to respiratory illnesses and warmth is essential. They need to be in the store in a huge cage with hammocks and toys so customers can see what amazing pets they are rather than stuck in a fish tank outside.
My Aunty bought a kitten there last year, it was $300ish as it was a "purebreed". When she took it to the vets for vaccines they laughed when she said the breed, as it was a regular moggy. All the staff came in and were appalled as everyone agreed there was no way it was what they said.
The vets then went on to tell her that the place is dodgey as hell and to stay well away. By now she had fallen in love with it, she felt foolish but kept it. I just read the above review. They mention "Avoid this guy - see his shop's own facebook page, with poor feedback". If you look at their page they have removed their reviews all together. Clearly a lot of unhappy customers and probably even more like my Aunty who are too embarrassed to come forth.
Do not pay in advance or buy anything over a few dollars from this company. IF anything goes wrong they will not refund even when they have the goods in their possession. Purchased a tank and paid for it in advance as requested. Tank and stand were delivered by their staff. Stand had been damaged and touched up with inkpen of some kind and looked like had acne. Staff took everything back. Following day owner emails he will refund but not until he has the money, which would not be until he has a good week. 6 weeks after I paid him I still do not have the money and he will not say when he will refund and I do not have a tank. He tells me to take the damaged tank and to sell it if I want my money. Owner blames everyone from Aquaone manufacturer of tank to me the customer. I have several aquaone tanks - made to a price but decent. Shop Owner says it's the worst tank stand he's ever assembled yet he delivered it. Avoid this guy - see his shop's own facebook page, with poor feedback.
729 Tremaine Ave Palmerston North
NZ Retailers Association
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