Went to this cafe today for the first and last time. The toilets were filthy (old dirt, as in dirty floors, wash basins etc. ) How they got an A rating I'll never know. Asked for cheese and onion toasted sandwiches, got cheese tomato and raw onion. Coffee was ok. Staff abrupt and indifferent. Crumbs and dirty floor. The place was alive with birdlife, sparrows and pigeons - all in all an unpleasant occasion for the first day of 2017. The tourists sitting beside us were equally unimpressed.
Great location however the way I was treated by the staff in this cafe was disgusting. I ordered a bagel and this arrived to me burnt so I took this back and asked for one that wasn't burnt. They were rude when I requested this and when it was bought out to me it was literally thrown at me on the table. I enjoyed my hot chocolate but will not be visiting this cafe again or recommending it to my any of my family or friends.
Great location and food was ok but the service provided really was a let down. I had to wait for a long time for the hot chocolate, and when they brought it they brought the wrong size from I requested. When I went up to them they just huffed and made a face and said this was what I paid for. My friend who ordered a bagel had recieved a burnt bagel. She asked for another one less burnt, and they just made angry faces and asked to wait in line. Definitely do not go there! Would not reccommend the place unless the service from the staff changes.
We visted this cafe for breakfast, I must say that the food served to me personally was good, probably because it was pre-prepared. 2 of my friends placed their orders and I must say the plate of food delivered was with burnt food, the coffee was the wrong size and the customer service was terrible. When my friend requested for an unburnt Bagel, she was treated as if she is being such a pain. The plate was brought back with the freshly toasted Bagel and literally just slammed ont he table.
I dont recommend anyone to ever go to this cafe.
Popped in for lunch on a busy Saturday and were left waiting for quite some time, but once seated the service was great even though we had to wait 20-30 minutes for our food (It was a sunny Saturday afternoon) it was well worth the wait, the staff were friendly and helpful, will return.
NZ National Maritime Museum Complex Viaduct Basin Auckland Central Auckland