Warehouse Wanganui has great prices and plenty of sales however plenty of checkouts but never many opened lines can be very long and with young children can be a hassle. Lady that sorts jewellery counter is great but on her days off others are put at the desk and cannot help have been in three times trying to sort and pay a ring Layby off and all three staff members couldn't help so have had to keep going back hoping she will be in hopefully fourth time lucky!
I made a purchase online which said my order would be ready for me to collect in the Whanganui store within 2 to 4 days and that they would phone me when it was ready. Over a week passed and I hadn't heard anything so I went in and asked for an ETA. I was told that only half my order had arrived, and to come back Tuesday the following week and the rest would be ready. I phoned before going in on the Tuesday because I didn't want to waste my time, they told me that the whole order was ready to collect, however when I turned up only half my order was there, the same as it was the week before. I told the lady at the customer service desk that I had seen the items in their store and asked if they could just use stock from their store to complete my order. I was told no that I would have to wait. I waited a few days, then phoned the online help number, the customer service rep told me that the items I am waiting for weren't sent to the Whanganui store because they are in stock there and they are supposed to complete the order with their own stock!! What a big waste of my time, and I still don't have the products that I paid for 2 weeks ago.
Taupo Qy Wanganui
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