The fact that they now open til 12am is great for Christmas shopping means you can get home, have tea and then head down later to get your shopping done. Wish more department store would do this as well as it is so convenient.
Christmas items kept well stocked, and when I wasn't able to find what I was looking for one of the staff members was very helpful with pointing me in the right direction. Extra checkouts were opened too so the lines weren't too long.
I made a purchase online which said my order would be ready for me to collect in the Whanganui store within 2 to 4 days and that they would phone me when it was ready. Over a week passed and I hadn't heard anything so I went in and asked for an ETA. I was told that only half my order had arrived, and to come back Tuesday the following week and the rest would be ready. I phoned before going in on the Tuesday because I didn't want to waste my time, they told me that the whole order was ready to collect, however when I turned up only half my order was there, the same as it was the week before. I told the lady at the customer service desk that I had seen the items in their store and asked if they could just use stock from their store to complete my order. I was told no that I would have to wait. I waited a few days, then phoned the online help number, the customer service rep told me that the items I am waiting for weren't sent to the Whanganui store because they are in stock there and they are supposed to complete the order with their own stock!! What a big waste of my time, and I still don't have the products that I paid for 2 weeks ago.
The Warehouse has great customer services. Has about everything you need from home appliances to clothing and electronics and much more. Lovely prices always getting a bargain with reasonable prices and varietys to choose from. I would really recommend to everyone in New Zealand
Taupo Qy Wanganui