I made a purchase online which said my order would be ready for me to collect in the Whanganui store within 2 to 4 days and that they would phone me when it was ready. Over a week passed and I hadn't heard anything so I went in and asked for an ETA. I was told that only half my order had arrived, and to come back Tuesday the following week and the rest would be ready. I phoned before going in on the Tuesday because I didn't want to waste my time, they told me that the whole order was ready to collect, however when I turned up only half my order was there, the same as it was the week before. I told the lady at the customer service desk that I had seen the items in their store and asked if they could just use stock from their store to complete my order. I was told no that I would have to wait. I waited a few days, then phoned the online help number, the customer service rep told me that the items I am waiting for weren't sent to the Whanganui store because they are in stock there and they are supposed to complete the order with their own stock!! What a big waste of my time, and I still don't have the products that I paid for 2 weeks ago.
The Warehouse has great customer services. Has about everything you need from home appliances to clothing and electronics and much more. Lovely prices always getting a bargain with reasonable prices and varietys to choose from. I would really recommend to everyone in New Zealand
Taupo Qy Wanganui