There is ONE employee here that absolutely ruins this branch. I've seen this employee talking on the phone to friends (work line, no wonder no ever answers its engaged ... ) as well as undermining the manager in front of customers.
The few times i drag myself into this branch i cross my fingers as to not get her, as she is very abrupt and rude and just plain draining on my energy. The type of worker who stares blankly while your explaining your problem or request and afterwards simply says 'sorry what?'
The manager and other workers on the other hand are top! totally helpful and polite.
This review was written by someone who was raised with rude workers and shop owners (aka aucklander)