All I can say is that Vanessa works miracles! This is a modern salon where you are well looked after and the prices are not extortionate. Plenty of up-to-date magazines to read and a good choice of complimentary drinks, including wine! Vivo is open late on certain days of the week so there's a time to suit everyone. My hair is almost completely grey but Vanessa skilfully adds lowlights to blend in. When I leave the salon, my hair feels like silk!