Absolutely disgusted with this company, I have had 3 years worth of stress and drama with them.
Firstly they burnt my tattoo during ipl treatments causing scar tissue and splattered ink. When I queried the blistering of my tattoo after the first treatment they told me it was normal and not to worry, never mentioning that they use the same laser that is used for tattoo removal! After the second appointment she didn't even bother to show up to the third one which I left work early for and traveled into town.
After noticing severe damage to my tattoo and seeing professionals about it I discovered that it was damaged beyond repair due to scar tissue and splattered ink.
After a fight and weeks of no response from Velardi Touch they finally agreed to refund my money and pay for the tattoo removal treatments on a treatment to treatment basis.
I have had to chase them after most appointments to get them to reimburse my money however they have now stopped responding. The owe me money for the last treatment and still have to pay for two more treatments as per our agreement.
I have tried calling and emailing multiple times with no response weeks later.
This company has no regard for the well-being and safety of their clients as well as no respect for honoring their written agreement or even showing up for appointments. I am shocked that they are still in business and that they are even allowed to operate!