We've just been to this restaurant for a birthday celebration. Oh my gosh, NEVER AGAIN! Dining here was horrendous! Where do I start... 3 of us dining but 1 of us only had 1 small plate as the food was YUCK!
Glazed ham way old & watery.
Butter chicken made with potatoes not chicken.
Rice not drained full of water. Roast potatoes literally hard & dry swear they were there for hours.
Chop Suey - DRY as to the point it was crunchy & glassy looking.
Garlic bread was biscuit like. Curried eggs hard orangey edges.
Meat balls dry & stuck to dish.
Seafood looked not good to eat.
Desert was probably the best except custard was runny milk,
rice pudding literally looked like porridge,
Fresh cream was runny,
eclairs were hard as.
When we complained that the food was not great & that one of our diners only had a small plate the owner said "no one else complained you have to pay full price & its not his problem that one of us only had a small plate. $105 later we felt ripped off. Our birthday guest was not a 'dine free' because we didn't have another 4 full paying customers. Mukesh (the owner) was extremely arrogant & even after complaining his answer was... No one else has ever complained. As per the owners advise, "if you're unhappy contact HQ & smile"! Extremely disappointed & will NEVER go here again nor recommend it to anyone. Disgusting food, rude staff & customer satisfaction -10! What we expected was that one of the diners pay a child fee instead of adult. But we were told 'no, absolutely not!'
This restaurant is horrible. I emailed them for details as I would want to celebrate a family dinner in this restaurant, but no reply up to the day of the event.
So I called (the same day) the number and confirmed their operating hours. The lady said that last service is at 9:30pm, so my family went to the restaurant and arrived around 8:10pm, only to be refused entry by an Indian guy and saying the place is closed for the day. We ended up buying fish and chips opposite their restaurant.
Valentines Petone, thank you for the horrible experience. Driving from Karori to your restaurant is not that short. My goodness, after so many negative reviews, you must have already done something about your service quality standards.
If your establishment cannot be at par with international standards, better convert it to a roti prata stand.
Folks, don't waste your time coming to this restaurant, it's not worth the trouble. I believe this review would be an objective one.
138-140 Jackson St Petone Lower Hutt
Restaurant Association of NZ