10 days after my order left Auckland I have not received it in Wellington 1 week later. 3 emails, numerous unanswered phone calls both to Toll and TT no goods and no one ever returns phone calls. The phone says 5 minute delay ALWAYS. Not a good company to deal with. I have paid $2000 for nothing.
BEWARE CUSTOMER SERVICE IS NON EXISTANT>>>
Prospective buyers beware!
We purchased a keta playhouse with a slide for our grandchildren in early december so we could have the item delivered prior to christmas .
That was just the beginning of a long sorry tale
When the unit did arrive i began assembly
There were major splits in the plastic of "two" large components (slide section and step section)
I photographed the defects , copied out of the instruction sheet to show them the relevant parts and rung them
They said that a replacement of the two parts would arrive shortly
Then i was contacted by another team member who said they would replace the entire set (which made sense) and told me to pack it all up for a pick up and entire replacement
They then changed their minds and sent just one of the two replacement parts despite the earlier information sent
The part they did send also had a large split in the plastic. !
I told them i had had enough and wanted my money back and they could pick up the unit
Eventually they refunded the cost
They told me several times that they would pick it up,
They then changed their minds and told me i had to dispose of it myself
I told them i did not want to incur trailer hire and tip fees
They then came back and said they would arrange to pick it up
I am still waiting !!
There is clearly systemic management failure , conflicting information , different people each time, no follow through at all, and no timelines given
An appalling company to deal with
Watch out !
Hassle free purchase of Inverter generator. easy collect, helpful supporting documentation with loacal tips and advice. Very happy with Inverter, good follow up service email from Supplier checking all was well. Would purchase from this Supplier again.
I ordered a shed from these guys one Friday evening. Having realised I got the size wrong, I called them and emailed Fri/Sat/Sun. On Monday I was told they shipped it because no one checked the messages (Bullsuit) ... That cost me $1290 in freight.
I was then told the kit had been returned by both TradeTested and Toll.
Many calls and many lies later ...
6 weeks later I still don't have a refund because they cannot find the kit. I didn't ship it, touch it or return it ... how is this my problem ?
THESE GUYS ARE DODGY .... AVOID THEM !!!
My trade tested generator which is still under warranty (it's just a year old) has been broken for almost three months now. They took several weeks to even approve to take it to be serviced. I picked it up from service, brought it home and it did not work. I brought it back to service, a week and half later I was told it was fixed, came to pick it up and it would not start again. I have been without the generator for almost three now and my life depends on it as I am fully off grid. I can not recommend Trade Tested generators and their customer service to anyone.
I’ve only got a small car, so I couldn’t figure out how to get some outdoor furniture home from the warehouse. So looked for some online and discovered trade tested. Ordered it on a Monday and got it before the weekend which was a nice surprise. Looks great next to the dog kennels outside. Now my friends want some too.
Very happy with the purchase, which was delivered 2-3 days after ordering. The shed was easy to erect, taking two of us about 4 hours from flat-pak to fully constructed. The instructions were clear and easy to follow. The shed has withstood the winter storms we get at Raglan (though it’s not in an exposed position) and is completely watertight. Does the job and looks good. Have recommended Trade Tested to friends.
We bought a trade tested garden shed and assembled it as per the instructions. It blew apart within two weeks of purchase, we live in Auckland, it's not exactly extreme weather conditions! Contacted Trade Tested to see about ordering some parts wholesale to repair and they said "this is a weather related issue, not a warranty issue" and told us to contact our insurance company.
When we asked if we could have someone come out and help repair they told us "we do not offer any on site assembly assistance"
Really poor customer service, just got the feeling they didn't care to help us at all. We are now buying another, better quality shed elsewhere.
DO NOT purchase a shed from this company!
Instructions lack basic detail making it near impossible to assemble, screw holes do not align and in some cases are missing completely, metal buckled when screwing screws in (see pictures uploaded).
This is sold as an 'easy assemble' kit set, should not require extensive adjustments to frame supplied such as drilling.
Terrible customer service, conflicting information given by staff with no effort made to resolve the issue of having a completely unusable shed! Corners do not join there is no way without major adjustments for this to be a weather tight stable structure!
I will NEVER purchase from this company again!!! Be very wary!
We have just installed the first of the two garden sheds delivered to our new home earlier this week and are delighted with the finished result. From the first phone call to your company, which was answered by a pleasant man who could immediately answer my questions and take our order, to the follow up emails and the tracking system, the entire process was carried out efficiently with no problems. The sheds were delivered in perfect condition probably due to the excellent way they are packed and are a much better product than similar sheds available locally.
I have only recently discovered Trade Tested and I have now made two purchases and I am very impressed. The range of products is excellent, the prices very competitive, and the service is outstanding. I purchased an inverter welder and a greenhouse and both have exceeded expectations. Both products were delivered in a timely manner and I was very impressed to receive follow up emails making sure that everything had gone as planned. Trade Tested is already my go to website whenever I want any tools, etc.
Well done, keep up the good work.
38 AIRPARK DRIVE MANGERE AUCKLAND
PO BOX 9117 NEWMARKET AUCKLAND 1149