One of the worst Companies to deal with. Few years ago I bought my shower from them and when a chip was discovered it was blamed on transportation and despite numerous call no one took responsibility for it and certainly no one called back with an explanation. Unfortunately two weeks ago I went to a new trade depot shop in onehunga and bought a bath. I was told that the bath will be delivered on Monday which never happened. Called up on Thursday to see what was going on to be told that it was getting delivered later that evening. Called after 5 to be told that the bath was not in stock. Customer service was shocking to say the least and I will advise anyone seeking this companies product/s to go to main stream established shops like pluming world or chesters etc for peace of mind.
I went out to the Papakura store and ordered 2 free standing ovens for a couple of rental properties. They were supposed to deliver them a couple of days later. The ovens were never delivered and I'm currently getting the run around waiting for someone to call me back with an explanation as to what has happened. Their system is showing that the items were delivered....but as yet they cannot provide proof of delivery and on 2 separate calls have advised 2 different delivery days. Patiently waiting for their call back to explain where the ovens are as I have an electrician on site waiting to install them...... The price was cheap, no doubt about that....but it just proves the old saying right....'pay peanuts....get monkeys!
Okey so ordered a bath was assured it was sent 2 weeks later it arrived no problem anyway week later ordered a vanity they sent the receipt for the correct one ? And sent the wrong one!!!!!! Anyway we have the plumber coming in the morning with no vanity , waiting on a refund but dealing with them is like dealing with circus of dummies anyway to be updated.
Hi Melissa, I'm very sorry you were sent the incorrect vanity and would like to sort this out for you asap. Please can you give me your invoice number and update on any progress made since placing the review? I look forward to hearing from you. Trade Depot Ltd
21 February 2017
Purchased several bathroom items online. Delivery was delayed and when it did arrive the shower lining was missing along with the advertised free slide shower and mixer.
No notice was given that that the shower liner was out of stock and would not be included in the delivery.
As I am in Christchurch I had to purchase another liner from a local supplier to get the job completed on time.
Dropped in here to look at a new kitchen sink. Was really helpful and had everything on display. What a variety of products! Was super helpful and just drop around the back to pick things up. They were half the price of a hardware store!
Really enjoyed shopping at Trade Depot. Great prices and great customer service on a busy wet Sunday avo. Ordered and paid for that day but that was where it ended. Delivery delayed, and on delivery, only half the items ordered and paid for arrived. Now have to negotiate a lesser deal because mirror and mixer are not in stock. Feeling a bit let down and certainly worried.