Telecommunication Dispute Resolution (TDR) is a free, independent service to help consumers with complaints about their telecommunications company.
The TDR service is available to residential and small business (less than 20 full-time employees) customers of telecommunications companies.
You need to make the complaint to your telecommunication company first. If you're not happy with the outcome of your complaint, or it's been six weeks since you complained and there's still no solution, call TDR.
TDR covers the major the telecommunications companies in New Zealand.
In July 2007 Dispute Resolution Services Ltd (now FairWay Resolution Limited) was appointed as the Scheme Agent to set up and manage the TDR service.
FairWay Dispute Resolution
FairWay Resolution Limited is an independent, Crown-owned company providing specialist conflict management and dispute resolution services. FairWay employs around 90 staff and contracts with around 170 specialist reviewers and dispute resolution practitioners throughout New Zealand. FairWay handles over 10,000 disputes each year ¿ of all kinds and levels of complexity, including medical, insurance, financial services, telecommunications, family, local government and construction disputes. Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle ¿ prevention, management, resolution and analysis of conflict. FairWay has offices in Auckland, Wellington, Christchurch, and Dunedin.
For more information on your rights and support available, please visit our website or give us a call.