we flew Tokyo to Zurich on SwissAir, the plane was very old and shaky, the entertainment system was the very old style where it hangs up and they have to reset the system which takes many minutes before it works, the display doesn't tilt enough so that when the person in front of you tilts their seat back you can no longer see the screen because the viewing angle is very limited and also prone to glare. No usb charging, food was not very good. We missed a flight from Zurich to Rome and SwissAir cancelled the rest of our subsequent flights (which we had already paid for) and resold them without consulting us due to some obscure rule we did not know about. There was no refund and It cost us thousands to get our flights re-instated.
Servicing: New Zealand
Travel Agents Association of NZ (TAANZ)
Enter your Fly Buys number to earn 3 points for this review.