I'm a long term client and these guys have improved a lot over the last couple of years, I think they have merged with another freight co and their systems seem to have improved greatly and they are now super reliable and cost effective too.
the website is still well behind and clunky thats true, but if you are looking for a flexible, reliable freight company with great prices, Streamline are hard to beat.
f you'll take my advice, NEVER use Streamline Freight again. They are TERRIBLE.
It took them nearly a week to even get my package to me. Then, their truck wouldn't fit down my driveway, so they didn't deliver it after all. But I had no knowledge of this, because they didn't leave a slip in my letterbox to let me know, and asking to arrange delivery. They didn't contact me at all. They just took the package back to their depot.
I finally emailed them to ask where it was, because their website has no track & trace facility (in fact, their website is useless). It took them over a day to reply to my email. Then they promised to deliver by van that evening.
Well, evening came and went, and my package was not delivered.
No phone call. No email. Nothing. Just non-delivery (again).
I emailed them the next day to politely but firmly express my lack of satisfaction. Their reply didn't even acknowledge my complaint, let alone offer an apology. Just a promise that they had contacted the depot and would let me know when they heard back.
Well, no surprise, I never heard back. I had to chase them again. When I did so, I asked for the phone number of the depot, and called them myself to organize delivery, since the head office obviously wasn't competent enough to do so. I love doing other people's jobs for them. The depot promised to arrange delivery with the courier and call me back to let me know.
No call back.
Then, later that day, without prior notice, the courier turned up with my package. Obviously I'm grateful that it finally got here, but I was out most of the day, so it's pure luck that they even caught me at home without arranging it in advance, which they could easily have done and indeed had promised to do!
If I hadn't been home, I would have had to go through the whole run-around again, since the package required a signature!
Finally, to add injury to insult, the contents of the package had a dent. The courier had literally smashed it into something so hard that it blew a hole through two thick layers of cardboard and put a dent in the metal (I hate to think what would have happened if the sender had not packed it so well). By this time I was too over it to even say anything. It's just cosmetic, and it can't be seen.
In summary, avoid this courier at all costs.
"DO NOT USE THESE COURIERS. We have a blind business and have been sending out blinds nationwide with another courier company. Streamline approached us and offered us what seemed like very good rates. They assured us that their service was excellent and the blinds would arrive on time and in one piece.
What a joke! We have never had freight handled so badly. We had 3 separate instances where the STEEL headrails were kicked in and dented, slats were broken and we had to replace the blinds.
When we lodged a claim through their claims department we were told it was out fault for not packing it properly. UNBELIEVEABLE! 30 years we've been in business and we've always wrapped them in bubble wrap and put cardboard wrapping over that. NEVER in 20 years of sending blinds nationwide have we had the problems we had with this courier company in 1 month.
It's not so much that the problems / damage occured (although it is a major issue and clearly they're way to rough with the freight they're moving) it's the fact that they wouldn't accept responsibility for it and tried to put the blame on us. Appalling really.
Anyway, be warned - DON'T USE THEM if you want your packages to arrive unharmed!
50 Morrin Rd St Johns Auckland
Enter your Fly Buys number to earn 3 points for this review.