Stephenson Thorner Ltd - CA Wellington City

Your name

Your email

Send yourself a copy?

To:

Add message:

= Required Information

Your email:

Send yourself a copy?

Your Message:
(needs to be more than 20 characters, 500 left)

Staples Rodway

Contact: Show Number

Servicing this area
Chris George

Contact: Show Number

Servicing this area
Urlich Lander Ltd

Contact: Show Number

Servicing this area
BDO Wellington

Contact: Show Number

Servicing this area

Don't forget to rate us

We reward you for sharing your experiences

Reviews must contain at least 25 characters

Characters remaining: 4000

Select a photo to upload...

parkeast81

1

0
Stephenson Thorner Ltd - CA

24 September 2013

I would NOT recommend this firm to anybody. I approached them as a UK citizen living in New Zealand who needed help filing my taxes. It should have been a simple process but it has been nothing but frustration every step of the way. Their failings include not responding to communication, stating incorrect dates for the actual tax payment (so that I had to remind them of the correct date myself!) and sending my tax return and other documents to an incorrect address, despite me repeatedly telling them otherwise, on two occasions!
They did manage to file my taxes for me and everyone I interacted with face-to-face at the firm seemed very friendly and pleasant but apart from that I would say I found them utterly useless. I am dumbfounded how they can be so unorganised and inconsiderate to their clients.
I have made my frustrations clear to them on a few occasions now, and if they had in any way tried to make amends for their failings I would not be writing this review right now.
Report Helpful 0

Please briefly explain why this content is inappropriate...
Business Response

I’m sorry that your experience with us has not been a happy one. That is not what we are aiming for and we have not met our quality standards. One obvious area where we could have done better would be to pick the phone up to deal with your queries immediately. Everyone @ STL has the ability to do more than just correct the error and apologise. I’ve been remiss in not making sure that they apply their power to go the extra mile. I’ve sent a little apology gift to you. Thanks for acknowledging that we did the work correctly and you found the people good to deal with. Your experience was inconsistent with what we normally deliver to our clients - the majority of our clients have been with us for many years and continue to refer others to us. Thanks for the reminder that the whole team must understand what client service means and how to uncover and deliver what our clients really want from us on a daily basis. We’ve already taken action to make that front-of-mind.

09 October 2013

Are you sure you want to remove this response?

Show more reviews

Monday

08:30 - 17:30

Tuesday

08:30 - 17:30

Wednesday

08:30 - 17:30

Thursday

08:30 - 17:30

Friday

08:30 - 17:30

Concerns

Income Tax

Services

Annual Reports
Appraisals
Auditing
Brokering
Budgeting
Feasibility Studies
Financial Reporting
Forecasting
Planning
Profit Analysis
Reconciliation
Risk Management
Tax Advice

Serving

Small Businesses

PO Box 11051 Wellington 6142

Something wrong? Report

Stephenson Thorner Ltd - CA

In business since

2013

Address

Physical

326 Lambton Qy Wellington 6011

Mailing

PO Box 11051
Wellington 6142

E-mail

info@stephensonthorner.co.nz

Website

www.stephensonthorner.co.nz

Contact numbers

Primary

04-473 1980

Mobile

04-473 1980

Fax

04-473 9483

Stephenson Thorner Ltd - CA

Other Accountants & Auditors nearby

Reviews and ratings

Are you sure you want to remove this response?

Associations

Opening hours

Products and services

Mailing Address

Parking options

Year Established

Categories

Report errors