Installed a DVD/Stereo that has smart link, so I can use Google map as GPS. Found there is something seriously wrong with the sound. Could only hear one word out of a whole sentence. Called twice and I was told it's "NORMAL". Had to visit and got the technic staff to check it out. Finally agreed to exchange one for me and booked a time. Visited again as booking, but was told the problem's "NORMAL". Worst part is the boss came out and argued with me for a while. After a long time arguing and time wasting, they exchanged it and this one worked. It's a horrible experience!!!!!!!
Really unprofessional and not very polite staff. Had to come back four times to get the central locking on my car fixed, that was first installed by them. They now will no longer reply to my emails regarding the same problem. I do not recommend this shop.
Absolutely unprofessional, no knowledge of European cars. Rude boss, they even don't care about customers time. Even after their work they wont check whether everything is working or not.
they assured me the job will be done in one hour and given a quote, so i decided to wait and get my car once the jobs done, but they made me wait 3 hours and charged 80 dollars extra for changing a wire which was damaged by their technician.
No customer service, in this 3 hours i have seen 4 different customers came back with faults in their recent jobs, but nor the boss or the techies were not willing to take any ownership of those faults.
I highly recommend to avoid them.
Really great service from the guys at Sound! They really take the time to do everything thoroughly and showed me and my wife how to use the Sat Nav step by step. Fantastic for older folk like us who need to be comfortable using new technology!
Poor customer service assistance. Boss is rude, he doesn't care of customer time. If you call their office they will promise you heaven and earth (sales talk) and will pretend he knows everything about your car, but when you reach their office he'll tell you that their product doesn't fit and the other product will be coming the next day, so they will ask you to come back. They have inexperience young technician guy, who will try to mess up with your car to figure out how he can fit their product, even if it its not compatible. Bad experience in total. Not worth your time.
I had to have the Radio?Cd player replaced in the new car I had bought. I found it fast, friendly and helpful service and I have made an appointment to go back to have a car alarm fitted. A very good price, They allowed me to watch them doing the work as I used to do all that myself but I am now unable to. I learn't from the installer I watched. I live in East Auckland so I have to go out of my way to go there. But I recommend them.
Very bad service! Went to install a car audio and the plastic side panel was seriously damaged by using tools (with deep scratches and dints). The inexperienced young guy who caused the damage was apologetic but the boss was very rude. He was screaming at me saying I set him up! He said the damage was due to the sun burn and there is no way they can avoid the dints!!?? From the beginning to the end, he did not say a single word of "sorry". All what he tried to do is to be loud and angry so it looked like my fault. Unbelievable!
I would recommend you to avoid this business if you don't want to deal with rude and unprofessional people.
2//104 Lansford Cre Avondale Auckland 0600