I have a small woodburner so I was delighted that SJ will cut the firewood to size at no extra cost. It was also the only place that would do a half truckload. Obliging and friendly delivery guy who came at the requested time. The wood looks good too.
Extremely poor service and unprofessional. We should have walked out of the office at the first sign, when they started arguing with each other while we came in to order some firewood, making us wait for 5 minutes while they yelled at each other.
They asked us to fill out a form regarding the order, which included a field for "delivery instructions", in which I wrote down to "call before delivery", as we have firewood storage containers on the side of the property and a specific location where I wanted the firewood dropped off.
The week after, I made payment and called them to schedule the actual delivery. They said it would be delivered on Friday. On Friday morning I wake up around 7am and when I got out of bed, I look out the window to see 4m3 of firewood dropped right in front of our garage, blocking the exit of our vehicles.
I called and asked why they had dumped it in front of my garage when my instructions clearly indicated to call me before delivery, so that I could point out where exactly to drop off the firewood. At the very least they could have rang the doorbell or knocked on the door.
First time I called, after some arguing they told me that their delivery guy was out in the Akatarawa's with no reception and that they would call me back later, and that they would come by to move the firewood. I didn't get a call back. When I called again a couple of hours later, after some more arguing they hung up the phone in my face laughing at me.
I ended up spending 2 hours moving the firewood from my driveway to the storage area by myself because they were unable to follow a simple instruction that I wrote down on their order form.
Lastly, only about three quarters of the promised "dry" firewood was actually dry. The rest was still wet and heavy from moisture.
In short, poor service, unprofessional staff at reception/phone, don't read the delivery instructions, make false promises and don't deliver the product they advertise.
Avoid at all cost, and get your firewood from a professional company instead. The higher price you might pay is worth it to avoid issues like the ordeal they made us go through and having to spend 2 hours cleaning up their mess up.
3 Blenheim St Upper Hutt 5018