Review 2017 - BE VERY WARY USING THIS COMPANY AS THEIR STAFF REMOVE YOUR BELONGINGS AND THEY USE EVERY EXCUSE NOT TO DEAL WITH THE PROBLEM!
We have used this company a few times but the last time their staff had the audacity to go through our boxes and TAKE whatever they liked. When we reported this matter to customer services (as well as to "John the owner") their response was dismissive even though we had taken extra insurance on our belongings.
Their response is because the items were taken in transit, they don't know who helped themselves so we are not covered. If you do take the extra paid insurance it only covers you for non-delivery of the entire box and not for when their staff take your belongings.
They have no intention of sorting out this issue as they know there is nothing you can do! We paid for a service and didn't receive it!
If you value your possessions please USE ANY OTHER COMPANY and do not support these dishonest people!
33 Rennie Dve Airport Oaks Auckland 2022