ServiceIQ

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About ServiceIQ

ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism, museums and wholesale sectors.

We're all about empowering and motivating people to provide great service. This helps businesses remain competitive and New Zealand to be internationally recognised as a great place to live or visit. It also gives people working in our industries valuable skills and knowledge along with nationally recognised qualifications.

We work with our clients to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top.

If your business is part of NZ's diverse and exciting service industry and you want to offer the best service you can, we'd love to work with you.

Industry Sector Profiles

  • Accommodation
  • Aviation
  • Cafes, Bars & Restaurants
  • Clubs
  • Food Services
  • Museums
  • Quick Service Restaurants
  • Retail
  • Tourism
  • Travel

Our Mission

  • Setting relevant standards, and the quality assurance for those standards
  • Facilitating the training needs of the service industry
  • Advocating on behalf of the industry for workforce development
  • Providing national perspective and leadership
  • Policy setting across the service industry sector.

Our Role as an ITO

  • Provide information about industry skill demand, to increase the real power of students, employers and industry, and to inform providers
  • Define national skill standards and qualifications required by industry, ensuring the value and relevance of investment in education and training
  • Broker training to meet the needs of employees in industry, linking individual workplace learning to national industry skill needs.

How we Support our Employers, Learners and Stakeholders

  • Setting relevant standards, and the quality assurance of those standards to achieve nationally recognised and New Zealand Qualifications Authority registered qualifications
  • Facilitating the training needs of the service industry
  • Offering training programmes and teaching resources that organisations and educators can use to upskill people
  • Arranging for the evaluation of trainees¿ learning
  • Advocating on behalf of the industry for workforce development
  • Providing national perspective and leadership
  • Policy setting across the service industry sector.

What makes us different?

Your business needs great people to offer great service to your customers, and that's where we come in handy. We provide training for employees at all levels, improving the efficiency and service of everyone. It can be done on the job, minimising workplace interruption.

Videos

Business photos

  • Chef Training
  • Tourism Industry Training
  • Aviation Industry Training
  • Flight Attendant Training
  • Customer Service Training
  • Bar and Restaurant Training

Servicing: Kaitaia, Kawakawa, Kerikeri, Maungaturoto, Whangarei, Kaikohe, Dargaville, Paihia

PDF documents

Products and services

Classes
  • Aviation
  • Business Management
  • Customer Service
  • Emotional Intelligence
  • Hospitality
  • Job Site Safety
  • Management
  • Marketing
  • Safety
  • Sales
  • Tourism
  • Travel
Diagnostics
  • Site Assessments
Services
  • Career Workshops
  • Leadership Development
  • Management Development
  • Professional Development
  • Short Courses
  • Staff Development
  • Training

Mailing address

PO BOX 25522 Wellington 6146

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ServiceIQ

Address

Physical
Servicing: Kaitaia, Kawakawa, Kerikeri, Maungaturoto, Whangarei, Kaikohe, Dargaville, Paihia
Mailing

PO BOX 25522 Wellington 6146

Contact numbers

Primary
0800 863 693
Fax
04-817 5399
Free call
0800 863 693

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