I am so pleased to be able to make a review about Rogers Motors Kaitaia. Like the 2 reviews made by BecR and helenK it follows the same story, a negative one. My parents who are elderly have been dealing with these so called business people since last year. They are feeling totally ripped off and disempowered by the way they have been mistreated by Rogers Motors. They initially took their vehicle to Rogers on the premise that their fuel pump needed replacing. They were then told it wasn't the fuel pump but it was a computer board. After a couple of months of my parents being without a vehicle and not knowing what was going on, I engaged with Rogers after making contact with the Citizens Advice Bureau and doing research with Consumer affairs. Surprise surprise they responded surely but slowly. Then my parents got a huge bill which gave them a surprise but because they had no vehicle they paid up. After a few k's of driving the vehicle broke down on my Mum middle of the night, in the middle of no where. My parents parked up their broken vehicle over Christmas. I told them to take it back and demand Rogers to fix it (the repairs should have been under some sort of warranty) Rogers were happy to fix the vehicle but when my parents went to pick it up they had another big hefty bill to pay (just like the first bill, similar to helenk's costs) on top of that Rogers charged for work that wasn't requested (a WOF). The work completed this 2nd time was for a fuel pump that was supposed to have been the first job requested??? So my parents who are on a pension have been taken for a ride. And yes they have been treated rudely and felt bullied by the owner and his wife. For the total cost of repairs charged my parents could have purchased another truck. Everyone needs to know this is going on in our small town of Kaitaia. Other people I have spoken to have said similar things about being ripped off but didn't do anything about it. I believe in what goes around comes around, so kia tupato. If you are looking for a mechanic, my advise it to go elsewhere or you will be the next one writing a review.
These are the rudest owners that I have ever encountered!!! For a business who was happy to take my money they sure treat their customers poorly. These rude people give small town businesses a bad name. To get a simple WOF on my car took 3 hrs. Had to make an appointment at 8.30am, to be told to come back at 9.30am, then made to feel like I was an inconvenience for them being busy and snapped at by the owner and his wife. My car was finally ready at 10.25am. If you want a horrible experience getting something simple done, go to Rogers Motors.
DO NOT GO HERE!!! I was quoted 3 days work and $500-$800. Actual time taken and cost 3 weeks and $2500!!!! They didnt have the gear to fix my car but still gave it a go at my expense. Invoice wasnt detailed enough for what they were charging. When I questioned the owner, the answer was "give me a break?" End result was me feeling like I was an inconvenience and a female being totally ripped off!! Numerous people in town feel the same way about this place. Including other mechanics. Its just unfortunate no one had put their review online like Im doing now as a warning. Honestly save yourself the hassle. DO NOT GO HERE!!!
3 Allen Bell Dve Kaitaia 0410