We used to trust Rentokil to deal with an ongoing rat problem we suffer every winter, due to undesirable neighbours. They used to helpfully climb into the ceiling space, lay bait, give feedback on what they saw, and return to tidy up.
Now they claim they are unable to do this due to 'health and safety'. The last guy they sent was useless. He poked his head into the roof space, and threw handfuls of bait into the area before we could protest. There is no way he was there long enough to make any sort of assessment, and we were cross that we now had a roof full of loose rat bait that wasn't even inside a bait station.
To make things even worse, we now have, what we assume from the smell, is a dead rat in the roof. When we phoned them to come and deal with the problem they had created, they claimed they couldn't, due to health and safety.
So. They will take your money, do a poor job of assessment, make a mess, and take no responsibility for it. Not good enough. We are never using them again.