I was disappointed with my service from Redwood Pet Lodge. Before booking my dog in with them for day care I advised them I was going on a day tour around the Waitomo caves which was scheduled to finish at 5.30-6pm, so we may be late for picking her up at the 6pm closing time. I reconfirmed that this was ok when I dropped the dog off for the day.
When I came to collect her I found I had an arsey answerphone message from Julie as to where I was. I arrived at 6.30pm to find my dog locked in a small muddy kennel without a roof in the pouring rain, and Julie complaining that she was cold from having to wait for me.
Cold, wet dog and poor customer service left me very disappointed. Definitely would not recommend and will not be returning.
222 Puketawai Rd RD6 Otorohanga 3976