My experience with Pets Alive is they take extra care and caution to make sure all their animals are in extreme good health and ready to be re homed. I have shopped there for years and even purchased my little Girl Machiko (Shiba Inu) from their store, the service was world class and the ongoing advice around pet care I have been given has been phenomenal. I was in there this week and have seen the rabbit in mention above. This animal is in very good and capable hands. I have NEVER experienced any kind of dis satisfaction in regards to Customer Service at Pets Alive.
Driving to Manukau makes no sense when you have the experience and skill of great pet care at Pets Alive on your doorstep.
Visit them again as I’m sure you will have a fantastic experience next time.
Just got abused and humiliated by a Staff Member at Pets Alive, King Street, Pukekohe.
They have a white rabbit there with a sore, mucky eye. So when I went to the counter to purchase something, I said, the rabbit with the sore eye is being seen to, right?
Shop Assistant chewed my face off: "No! we just let them suffer! Of course he's being seen to!" (well, actually, some pet shops / pet shop owners would just let an animal suffer, so that I why I asked).
So I said "well, there's no need to take offence (since it actually isn't about you Lady, it's about the sick animal!), I was just asking for the animal's benefit, I won't bother you again!".
So Pets Alive, pretty poor show in terms of Customer Service - I will be happy to drive to Manukau Animates for my pet stuff from now on.