Disgusting customer service !!!
The store manager (Terry Xiong) at the Manukau branch is the worst. Iv had 4 different rude experiences from the Manager and 2 other staff members. They stand around (including the manager) chatting to each other instead of doing sales or checking with a client if they need anything.
Returned a HDD today which failed. Was told that i cannot get a new 2yr warranty with the new product which i just replaced with a faulty drive.
Except i would continue the remainder of the warranty???
Surely the hardware is under warranty from the supplier???
So then we asked the staff member ( Leon in Returns ) if he needs to update the serial number on the old receipt and his reply was " no they are the same number ".....Clearly they are not !!!
So now when this HDD breaks, how am i able to return it???
The S-E-R-I-A-L-S DO NOT match!
If I could give them 0 stars I would. Took 3 weeks to do a very minor computer repair. Never kept me updated, had to be pushed for information, wouldn't return phone calls, lied to me about every step of the process, lost my computer. If you value your property do not take it to these muppets for repair!
59 Lake Rd Hamilton 3204
NZ Retailers Association