Not a good experience at all. Took some paintings in to the Christchurch branch on Wednesday 21 May to be packed and sent to Auckland for sale. Asked when they would arrive and we were told they would probably be on the Friday service and arrive next Wednesday but could be Thursday. Accepted this and paid our $543 for the 'Gold' service (safer than sending with the ordinary service you understand) The paintings were finally sent on the 28 May - no communication with us to say they were not on the Friday service and finally arrived in Auckland on June 3. We could have flown them to Auckland for the money we paid! Too late to be included in the sale catalogue and we have missed the auction. Many excuses given, we didnt stipulate a date for them to be there - hello, would this have made a difference? they use other contractors to shift their stuff, maybe there was a hold up with them - that is not OUR problem, it could have taken a while for them to be packed - isn't this what you do??? and various others. They will not consider a part refund so all I can say is use another company or if you use this one, take your lawyer with you to make sure there is no way they can wriggle out of what they say they will do...
128 Willow St Tauranga