Lito did a fantastic job with our curtains for the whole house, the curtains look so new and clean! Lito is very professional, friendly and helpful. Will definitely use their service again the future. Once again thank you Christina and Lito. Highly recommended!
Highly recommend Ontrack cleaning! Two sets of curtains in our house had gone very mouldy on the backing. We got Ontrack to come and clean them. I really didn't think all the mould would come out but Lito did a brilliant job. We really appreciated his clear explanation of the process, the attention to detail and their professional service. The curtains are as new and we are delighted! Will definitely be getting them in again.
In an attempt to apologise for their appalling service last week, On Track Cleaning sent me a card and present yesterday.
This sounds fine except that the present was an obviously re-gifted Christmas themed mug with a packet of hot chocolate mix in it.
The packaging was dusty and a bit ripped, when I squeezed the mini marshmallows they were like rocks and when I turned the mug over I could see that the expiry date of the contents was September 2015 - 6 months ago!
On Track Cleaning can't even get a simple apology right; instead they think it's ok to re-gift me a Christmas mug in February with inedible contents!
I may be sick, but I'm not blind or stupid!
My opinion of On Track Cleaning is now lower than ever as this 'gift' just adds insult to injury.
This business has recently been taken over by Lito and Christina; before you hire them please read my review.
I am seriously ill and live on morphine for pain.
Christina estimated my job would take 3 hours; in 4 hours Lito had only done half the job and was an hour late to start with.
His hoses spilled water all through my house, he broke my blind and left it so dirty and crumpled I will need to buy a new one.
He used so much water on my mattresses that it took 36 hours for them to dry and 48 hours for my rugs and curtains to just be damp.
I asked him to leave as he was starting the 2nd of 7 blinds; it had been nearly 5 hours by then and he expected me to hold the blinds up for him which I couldn't physically do.
Who leaves a seriously ill, isolated woman to sleep on a bed so wet that goldfish could swim in it when she has nothing else to sit or lie on and no where else to go? Ontrack Cleaning does!
Don't use them.
We have been using Ontrack Cleaning for the last 3 years to summer clean our carpets, curtains and blinds. Matthew always does a fantastic job removing all dirt and mould over the year making our house look all new again. It is nice to have a husband and wife team who won and operate their own business and really care about the standard of cleaning and their clients. Matthew always throws in a free couch or rug clean or even repairs things for me for free. They also have the most reasonable price compared to other companies. I highly recommend Ontrack cleaning to anyone wanting care and the highest standard of cleaning. Tracey, devonport.
I have used On Track more than 40 times over the last 12 months for my furnished apartments. I can say with confidence that this is the best contractor in Auckland providing this service, in terms of quality and reliability and cost. I highly recommend Matt and his company. They do a great job.
On track cleaning was great . tania is so polite . and matthew did an amazing job on our horribly mouldy curtains. he was friendly ,informed us well and professional. started at 10am finished at 1 , curtains had dryed by 6pm . there was a slight smell of chlorine that night tho , he did take 1 roman away because our bedroom had only 1 tiny window, and returned it the next day