I haven't visited this store physically. However last year I got to know that this store has a pair of shoes that I was looking for,which was out of stock in every Auckland stores. So I phoned them asked whether I can order that shoes from them. They happily helped me,I paid over the phone by giving my card details and they sent my shoes to Albany store to pickup. My transaction rejected several times,however the staff was so patient and happily did her job.