In response to Hayley L I need to point out some relevant information. I am sorry that she became so upset with our treatment of Suki and she was not prepared to follow our recommendations perhaps because she had mistakenly remembered the amount we charged for Suki’s Spey operation in December 2015. The actual cost was $154.49 not $65.0. This included a general anaesthetic, ovariohysterectomy, materials and an injection for pain relief. This is a standard cost for speying. In February 2016 Suki was brought to the clinic for a wound on her hind paw which had first been noticed 3 days previously. Due to her having just eaten the veterinarian elected to delay surgery so it could proceed on an empty stomach. The $105.0 fee included consultation, bandaging of the paw, an antibiotic injection plus a further 5 days of antibiotics, and an injection for pain relief. When Suki was returned to the clinic the owners were quoted $232 for the surgery. This would have included a general anaesthetic, materials used and a sterile surgical pack and the surgery carried out by the veterinarian. Unfortunately the owners declined the surgery and a further bandage was applied and Suki was released to the owners.
In regards to spey and neuter prices these are generally low as they are competively priced by most practices. There is often a social factor here as veterinarians are involved in the effort to control unwanted breeding. This is definitely not a ruse to get people in the door as claimed. However any practice hopes to strike up a long term relationship with a client if early kitten vaccinations and desexing is done for their pet.
The claim of not feeding Suki is preposterous. In general surgical cases are not fed due to the risk of vomiting. Once the surgery was cancelled water was placed in her cage. In general food is not offered as often it is different to what is fed at home and many cats are fussy with strange food. There was also the chance that Suki was being taken to another clinic for surgery. The fact that Suki was calling out was almost certainly due to her being in a strange place and not due to hunger.
To suggest that my practice is uncaring and my staff unfeeling is totally foreign to us due to the job we have chosen to do and are passionate about. We are all pet owners and deeply value the pets we are privileged to treat.
It does seem the main judgement is being made on a mistaken recollection of cost for routine surgery with a not too dissimilar charge for surgery for a paw wound the cost of which is unrelated to the number of stitches used but the estimated time to do the procedure.
We took our cat here to get from de sexed and it costed around $65 which is a usual price for de sexing. Our little cat then came home with a small but quite deep wound on her foot a few months later , we took her to the vets and was charged $110 for them to tell us she must have got it caught on something and then bandaged it up. the vet then said we will have to bring her in on Monday when she has an empty stomach so she can get stitches for her small wound. We then took her in again for the day to get her 2-3 stitches and the vet phoned my partner and said it will cost us $230 to do 2 stitches.. My partner was shocked and asked how come it's only $65 to desex a cat which would use about 6 stitches and yet it costs $230 + 100 = $340 to get 2-3 stitches on my cats foot , the vet on the phone said that they make the desexing price so cheap to lure people into using that vets. And what really made the pot boil was the fact my partner came back to pick up our cat and he could hear her howling as soon as he walked in.. My partner asked the vet if they had fed her since she had been in the vet since 7:30am and it was now 4:30pm and they knew she hadn't had dinner the night before in preparation for her operation that never happened- they said they only gave her water yet she had been in there the whole day and my partner saw there was cat food right next to her cage that they couldn't even be bothered giving her they just let her starve and meow for hours. Absolutley disqusting!!! we can't comprehend $340 for a few stitches.. When we paid $65 to get her spaded at this same vets a few months ago. It is very obvious that this vet doesn't care about animal wellbeing but simply just the money and it is absolutely appalling . We will never be coming back . We will find a vets that will actually care about the wellbeing of our cat and not be an absolute rip off . WE ARE VERY UPSET.