I will never use this place again. Services which had been claimed to have been carried out such as oil change and repairing leaks were not done. On taking to my family mechanic he showed me that the oil filter was his from his last service as he dates and signs them, and that it looked like the car had had no service between the time he had last seen it. The leaks were still there even though I had paid for Newmarket to repair them and they had charged me for the service. Very dodgy, not recommended.
Racist Reception....rude service....horrific experience
A small precap:
I brought a member with Newmarket Auto Repairs through Hanna Direct. Which includes 2 wof's, 2 services etc. I did my first wof six months back, this was done on Saturday. While selling member i was told that these guys works on Saturday so the website says so.
Now the real thing:
Today I called them to book in for my next wof booking, the representative received the phone. As I tried asked him to book me for Saturday he said "I am the only wof inspector here & I don't work on Saturday" he got from my accent that I am Indian. Apparently he was Fiji Indian (as he told to me).
I told him that "I did my last wof on Saturday and your website also says that you works on Saturday".
He rudely replied "See I have customers in front me, whatever you want say say it fast" I replied "I need some time to think how to leave my car with you during weekdays" He said "Call back when you are done thinking" and hung up the phone.
I called him after 5 mins and told him that I want to speak to manager. While he was calling his manager, I over heard him saying this manager "Some idiot Indian wants to book on Saturday!!!" which is a racial comment and spoiled my whole day.
The mechanics are good, I had a good experience while doing my first wof, but people on reception have no clue and are racist.
I have cancelled my membership which was work $169, thanks to hanna direct they are going to refund $100 back.
13 Mahuru St Newmarket Auckland