There needs to be a rating of 0. Because this restaurant with its horrendous and absolutely disgusting service fully deserve a zero. The father/the older man in-charge on the counter has the worst attitude and has anger management issues.
We ordered our food but later on decided to order another item. The guy wasn't manning his front counter so we told one of the staff to take down our order and they happily did so and just in time the man in-charge comes back to the counter and tell us off to not to give orders to anyone else as all order should go through him.
In one way its understandable but the way he raised his voice, almost yelling at us, tell us off in front of all the customers, suddenly all eyes in the restaurant are on us because this man is yelling at us for not giving him the order.
Later when we confront him he starts arguing with us that we have no right to tell him anything. We told him his service and attitude towards customers is not appropriate and another man had to come in-between and calm that man in-charge down because he was shaking with anger.
Worst experience ever. Advise to all - DO NOT GO THERE as i definitely will not be again.
As a very regular customer, I was left shocked with the response of the man on the phone claiming to be the owner. I still find it hard to believe that this is the owner as no sane business owner can be this self destructive towards their own business...can't be...must be a disgruntled employee. Having said that here is my experience.
This restaurant has turned out to be the worst nightmare for a PAYING customer!
For a simple complaint over the phone, this owner turned out to be a raging bully (serious anger management issues)!!! Yelling on top of his voice, for not following his instructions on how to "make a complaint", nasty statement in defence to my saying - " I actually did call the next day but no one attended" and the owner replies by asking "so you were trying to call me in the middle of the night? Because I always addend calls while the restaurant is open!"
I'm speechless being a lady customer and having been spoken to like that, has just left me stunned!!!
The story doesn't end here ... I went on to say "look I'm not calling with an intention of a refund, all I'm trying to explain is my past exp. of the food wasn't that fresh and soaked in oil, hence I'm hoping you ensure the food served this time is up-to mark!"
The owner went on a raging fit and started to insult me, yelling and not letting me speak and worse then gives an ultimatum, followed up with a hang up!!!
It almost felt like the moment you step into this restaurant you should salute the tyrant, shut up and eat whatever's given to you! It's a shame really, but my weekly to biweekly visits now turn to NEVER AGAIN!
This is the best Indian in Sandringham, if not Auckland. The family uses their recipes that have been cooked by their mother for years and she has perfected them! They serve a range of meals and snacks cooked with just enough spice and their meals are not too oily or salty. They also use canola oil when lots of other restaurants in the area don’t. Try their maharaja thai or chaat platters if you want to try everything. The place is very clean, (I went there regularly when I was pregnant), The service is very friendly and fast, I have never had a bad experience here, I don't know what people are talking about, maybe they were the ones who were rude the family are helpful and gracious. If you don’t know what things are on the menu they have a booklet with descriptions of each dish.