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Lovely store plenty of stock, clean and tidy. Over recent visits I have found the customer service terrible, there is plenty of staff but they seem to be constantly standing around talking amongst themselves and you are walking around looking for help. One visit twice I had to go to the customer services help desk to try get someone to help me and enable me to get and purchase a large expensive item, honestly if I hadn’t really wanted the item I would’ve left and not returned. Don’t know why the customer service has gone out the window it use to be a awesome place to shop.
Always welcomed by staff. Love the layout and love collecting airpoints. A real shame we can no longet collect flybys though. Only reason to lose stars. Went in today after not being approached by staff in another store.
One of my favourite stores to shop. While my husband is in the tool section either finding some more screw bits or dreaming about more power tools, I'm in the plant section. The climbing vines are what I was wanting and they didn't disappoint at all. Lovely huge sturdy runners already to attach to our pergola. The prices are excellent.
I always loved the gift section but last time I went it look like it had been demolished. Hardly anything left which was a shame.as I was wanting to buy some silk flowers. They have the best quality, Alisoons Acqusitions .
The cafe there is a big disappointment. The food selection was poor. The tables weren't clean and it wasn't peak time. I wouldn't go back to the cafe.
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