The location is fantastic, just next to Britomart and the harbour. We had a room with a view overlooking the city. The room was very spacious for a city hotel and we were able to see the Skytower from the window. Staff at check-in was very friendly and enjoyed a lot our stay here.
Great location at Britomart, and with a bit of shopping around on travel websites you can often find rooms around a $100 a night. The rooms themselves are fine, but traffic noise can be an issue in rooms facing on to Customs St. The Vue bar at the top of the hotel is lovely, with amazing views over Auckland. You can go there for dinner or just for drinks. It's reasonably priced, but the views are what you're paying for really. (Of course, you can see the views for free - just take the escalator to the top floor, and then not buy).
My stay was comfortable and clean, and good value when the room price is considered. It's not luxurious like the nearby Sebel Suites or Stamford Plaza, but the price is a lot cheaper, so that's to be expected.
Good base for an Auckland holiday, good for small groups and families also. Largely used by business travellers from what I could see at breakfast when I stayed.
The foyer is a little deceiving as it looks modern, tidy and new, yet the rest of the hotel is very dated. This hotel needs a major face lift. I won't be returning any time soon, which is a shame as the location is excellent.
The reception and Dining areas are very nice looking but the halls and rooms were seriously in need of some repairs, wall paper was coming off etc and it just looked a bit budget to be honest. The Buffet Breakfast was very nice though and there was a nice variety to choose from. The location of the hotel was good.
Unfortunately not a great hotel, unsure what the nightly rate was as we stayed there for work, but rooms were not very nice and there was mould in the bathroom. Only thing that was good was the location very close to the Viaduct and Auckland Central.