Mastercraft Kitchens Tauranga were a pleasure to deal with. Sheryl created several kitchen design options (all free of charge) and once we had tweaked our favourite design she kept us in the loop while they manufactured it in their own factory out the back which took about 4 or 5 weeks. The end result is absolutely stunning and something that would not have been able to achieve had we gone elsewhere. Plus it came with a 10 Year Transferable Guarantee for that piece of mind. Thanks Sheryl and the team at Mastercraft!
Final result good but oh the heart ache!
An update to my earlier review now that the kitchen is fully installed. It looks good and final result is what we wanted. But boy did we get lots of heartache along the way.
Despite the ads for Mastercraft saying your kitchen will be delivered on time our experience was the absolute opposite. Final complete kitchen was finished 2 months after the original date for completion. My rating of the various parts of the overall experience with Mastercraft is as follows:
Design stage very good = 4 stars
On time installation poor = 1 star
Communication once acceptance of design and deposit paid poor. Very hard to get any information during the manufacture & installation stages = 1 star
Cleanliness of kitchen after installed not good with protection strips left all over and not very tidy = 2 stars
Kitchen once finished and complete = 4 stars
Overall I think 2.5 stars is a fair reflection of the overall experience with Mastercraft. Let's just say we are very glad it is over and we can now move on.
Why oh why are we still waiting?
We booked our kitchen installation with Mastercraft months ago and we are still waiting. First we were told there is "a little bit of a hold up" and our installation would be delayed by 3 and a half weeks. This information was only obtained after chasing Mastercraft for 4 days with no response or communication.
Now I am chasing Mastercraft again for an update on our next planned installation date. After 3 days still no answer.
I will update with progress. I am hoping there will be progress.
30 Glasgow St Tauranga 3110
National Kitchen & Bathroom Association
Employers & Manufacturers Association
Master Builders Association
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