I always go to this shop to top up my snapper, I like their services, the staffs are really nice and friendly. But I went to this shop to top up my snapper on friday 16 Aug just right after earthquake, I paid for $20, but my snapper didnt been top up. I admitted that I have the responsibility to make sure my snapper has been top up before I left, I was on the phone and the eftpos transation took ages to get thru after earthquake (I think might the network has been down for a while). I went back to this shop just now, it was an old guy in the shop, he wasnt really friendly abt this, he was kind of a bit rude as well, I dont really care whether I can get the money back or not, but I really dont like the way he talk to me. He make me feel like I wanted to cheat for the $20! And HE BLAIMED ME DIDNT CHECK CAREFULY, Trust me, I will never back to this shop again!