My luggage was lost for a week when I travelled Malaysia Airlines. I have not been able to get compensation or even an apology. Every time I've called or emailed they ask me to contact someone else or they say they will get back to me and haven't. I've been trying to sort this out for over a month. Very disappointed in the lack of customer service and care.
Some of the planes are bit dated but hey, they get you there. Toilets are always clean even on the 12 hour plus flights. Good food and great service. Check in runs well. Only issue i have had is inbound flights late (u can see on the arrivals board) this one late by 2 hours but staff at check in said only one. In fact it was three hours due to refuel clean etc. People are ok with delays as long as they know what to expect. Got to KL and was no issue getting on a later flight, bagaged even turned up ! Overall a good service KL airport is nice as well as a transit port. nice outdoor area and even the organised trips out if you have time.
Level 9, 120 Albert St Auckland Central Auckland
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