Went to Lonestar Petone for a 30th and left quite unimpressed. The meals over the years have got smaller and the price has got steeper.
The food was OK but the service at this place is horrible. We were at Lonestar Rotorua and the Petone staff really need to be sent there for some training.
Firstly it took quite a while for the staff to seat us even though we had booked and didn't arrive early. Then they took our drink orders. And we waited and waited.... finally after about 20 mins they came back with our drinks and took our food order.
Food took a little while to come out but when it did it didn't all come at once. It was a staggered service over a period of 40 mins so while people tried to wait until everyone got their food this was unviable in the end as food was getting cold. In the end some of us were finished our meal while others still hadn't been served. To top it off the birthday boy was served last and pretty much left eating by himself while everyone else just sat there awkwardly.
The only thing that saved the night from being a complete disaster was the Rugby that they had playing on a TV next to us that people could watch.
Food was just like the food at any Lonestar, done reasonably well but not as what the price reflects.
Could easily go just about anywhere else in Wellington and get superior service, the same sort of meal but for about half the cost.
Will definitely not be returning to Lonestar Petone
Cnr Jackson & Buick Sts, Cnr Jackson & Buick Streets Petone Lower Hutt
Restaurant Association of NZ