Really sorry to hear about your bad experience but my husband has been coming here now for quite some time and they are always polite and very good at what they do ensuring they do what is asked of them. No, they don't make a lot of conversation as you can appreciate they are often from another Asian country but they are always friendly.
I have witnessed others having their haircut here and they always look good and the customers are very happy with the outcome.
Before my haircut I asked for a quote. Happy with the price and the hairdresser's immediate availability, I decided to have a haircut here. I showed the hair dresser a photo. She looked at it once. The photo was a long layered locks with framing around the face a layered rounded fringe. What I got was something rather odd resembling an uneven super short bowl cut fringe with lack of face framing or layering and a blunt cut back. The hairdresser had next to no customer service skills barely talking to me during the process or checking with me as she cut. I wear glasses, so had them off while she was cutting. When I put the glasses back on I was shocked and on the verge if tears (I start a new job next week!). The hairdresser had obviously rushed the job to finish her day. She then used a straightener (without heat protectant!) to try and show me the 'layers'. When I protested the use of such high heat on my hair the hairdresser applied oil directly onto my roots. I could hear the sizzle. I also got my forehead burnt.
I didn't know what to say and was scared if making a scene with other customers there. I was then charged MORE than I was quoted. Feeling embarrassed I paid and quickly left.
Upon trying to tie up my hair I realised how bad it was. My boyfriend and mother's honest appraisal supported my shock at how bad it looked.
I ended up having to waste time going back, waiting another 45 mins, paying for extra parking to try and get it fixed. No refund was offered fir my unqiuely appalling experience. To Kess's credit a different stylist attempted to semi salvage the damage done (hence the once star instead of half). But I still look ridiculous ready for my new job next week -far for the new professional look I was going for. Moral of the story?