john was excellent hairdresser, this was my first visit to kess hair and beauty Albany. i was so impressed. john hairdresser was very friendly and made me in instantly feel comfortable. john was awesome and did a fantastic job on my hair cut. i was so happy and got many compliments on my hair. thank you john. i will definitely be back!
Terrible service!!! Was told 15-20 minute wait. Then after 25 minutes, another customer who came in after me was served first. Total wait was 40 minutes, only to get the most rushed and worst haircut I've ever had. Mustafa took 10 minutes and missed so many parts and was very uneven. Never going back.
I wrote a review on Kess Albany Hair and Beauty's facebook page and they promptly removed the feature, here is what I wrote in full.
Their prices suck you in, their quality ensures you never come back!
Took my 14 year old sister there to get her eyebrows threaded and left with her in tears.
The woman waxed both the top and bottom of each making them unnaturally flat, high and exceptionally thin. The middle of each was waxed too far in with one at a straight angle and one on a diagonal. When I complained the woman was rude and then brazenly lied and tried to insist that she had only done them as she was asked.
I realise that for $10 you only get what you pay for, to a certain extent, but 'sobbing teenager' wasn't on the menu board.
I have never had an issue with previous employees after having my own eyebrows threaded there for the past 5 years but the behaviour of the current woman and the response of senior staff to my complaint ensure that I will air my grievance at every possible opportunity.