Absolutely horrendous customer service from the Owner Louise, i would NOT recommend this salon at all. I purchased hair extensions from Jam, 8 weeks later I called to book in to have them removed, re-taped and reapplied. Louise answered and i asked for a price. She had no idea what she was talking about, she did not know pricing for anything and had no idea what was involved with the process of hair extensions so she said she would need to find out and call me back. In the lead up to my appointment, she called me twice off her mobile. In short, we had a disagreement over pricing to which we debated, however, I believed this disagreement was settled in the first phone call. I called the day before my appt to confirm the time, Louise answered and confirmed the time which was fine. Half an hr later i get a call from her mobile asking if i know what the process is for extensions and that i this and i need that, which i knew I didnt, she then started to belittle me basically implying that im stupid, i could tell she just wanted to argue with me. She ended up hanging up on me because she had another call coming through, so professional. The next day i decided to cancel my appt as i found a very professional company to do them for me which was slightly more expensive but great customer service. I txt Louise to advise her I was cancelling because her service was appalling, her response was "Im pleased, as to tell you the truth I did not want your business, You were the appalling one, take a look at yourself" to which I advised i will ensure to post about this on all social media sites to which she responded "Dont threaten me, youve had your say ive had mine, we are done, i wont be changing anything we do at Jam, you got the best service, not our fault your abnormal" !!!! What kind of business is this lady running, she is obviously not all there in the head!!! Please dont go here!!! A hairdressing experience is something we look forward to, the only thing you can look forward to from here is a completely irrational, narcissistic owner who treats people with utter disrespect.
44 Ghuznee St Wellington 6011