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Do not order from Interflora in NZ. Awful customer service.
My husband and I ordered flowers for his mum (456422) to cheer her up after eye surgery. When I entered her delivery address online, I accidentally left a digit off, and her flowers went to the wrong house. The lady that received the flowers contacted Interflora to let them know it was wrong. Interflora then emailed my husband to share the address appeared incorrect. He was traveling and never saw the email. By the time we figured out his mum didn't get the flowers a week had passed. He then found the email, and we responded to explain we didn't know they went to the wrong house. While it's surprising there wasn't sophisticated software in the ordering process to catch the error, it would have been an easy fix if Interflora had simply called the recipient phone number provided and they would have learned her home was down the street. They could have also called the billing number or texted, and it would have been quickly resolved. But they didn't. Their response was to send one email. If you are a customer service based business and you can't be bothered to make phone calls then why even ask for phone numbers? So sad that they really just don't care.
When we reached out to see what could be done, they suggested the flowers would be a week old. Why would anyone want one-week old flowers re-delivered? This issue escalated all the way up to their COO in the region, and the response was a week has passed so if we wanted flowers re-delivered to her then we would need to place a new order.
We spent 93NZD on a service that was not completed.
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