I don't know about all the bad reviews, but from my previous experiences at Hollywood Mt Wellington, the pies were fresh and hot and the coffee and service have always been impeccable. It is at a very affordable price, and in a convenient location.
Down by The Warehouse, this is a great place to call into for a coffee/hot chocolate and a bite to eat. They have a large range of pies, sandwiches, hot foods, cakes and slices. Nice little getaway from the hustle and bustle of the mall to relax with a friend.
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