I dropped my bike in for a major rebuild, $400.00 quote, with the job to start after one week.
Even though I had agreed to putting the new gears etc in they did not order any parts until it was stripped down a week later and then it took 2 weeks to put back together. When I took it for a test ride it wasn't changing gear properly, I was told "This type is like that". Stood my ground and the guy adjusted it while I waited. Runs real nice now, but a 3 week wait when I was told they would work on it after one week, not good enough
Lack customer service and the right attitude, job done well but bad service, over promised and under delivered causing me to miss a planned ride for trip away over long weekend, which they new about, and all they had was excuses at best, a we don't care attitude at worst.