I would give them no stars but its not possible and he should get a little credit for his charm.
We have a problem with the washing machine stopping on the rinse cycle,The repair guy came around and was in the wash-house for about 30 minutes, he said it was fixed and that he had to replace a pump, i paid him $170. The first load we put on stopped at the spin cycle as before. I rang him and he said he would come around to fix it probably the next day but he did not show up. i rang the next day and again he said he would come and didn't. This continued for a couple of weeks until I gave up. I am now saving to get someone else to do it.