We got a new tv there and the staff was very friendly and helpful with delivery arrangement. Next day realised that the exact tv was cheaper in JB Hifi and called to cancel my order, instead was surprised that they matched the price and still managed to have the delivery on time. Happy that Harvey Norman keeps their customers and retain the sale, great job to the team.
We went today and we knew the item we wanted to buy. The sales assistant didnt ask what we were looking for in a baby monitor and instead pulled the most expensive one off the shelf. I told him which one I wanted and the demeanor changed instantly and he became uninterested. As we walked around the store other staff were over bearing seeming to try get the sale. On the other hand...if you are in a rush and want in and out it can be handy to have someone direct you asap.
We came here looking to buy a new lounge suite, and while the stock is great, the store is well laid out and the prices are reasonable, we ended up leaving as the staff were over bearing. I don't blame the staff as that seems to be what the company requires of them, but the company really needs to change their customer service approach. At one point we even told them that we wanted to browse on our own and to leave us be and they literally took two steps and continued following at a slight distance.
Most staff here are nice, but there was one staff member in particular that was really pushy. He kept following us around the store, having been told already that we are just looking and didnt need assistance. He ended up telling us about finance options and even tried to get the ball rolling to apply for finance at one stage! Ended up leaving the store and looking elsewhere.
We visited the photo kiosk in the weekend and went when they opened and had a short wait time and the staff were lovely. Did feel a bit pounced on by he sales staff in other areas while we waited for photos to develop though but we were the only people instore at the time
Weve bought so many things here. My only gripe was poor customer service in the small appliance area, the person serving us couldnt understand my kiwi accent and arranged delivery for a completely different part of NZ because he didnt know our suburb!! We have bought outdoor furniture and large appliances and no problems.
This is a great store and we have been shopping here for years, I guess more that half the house is furnished with items from this store. They're a good lot, so thanks. I have found over the years that it sometimes pays to haggle a bit if your expectations are realistic with ex display items or items that have very slight cosmetic damage!!! I have had a fair amount of success with this, but I guess it a personal thing. All up, great store with knowledgeable staff.
***You got to be aware of some of the specials offered, I was sold a printer at full price and was unable to redeem the cash back as it had already expired.***
10 Croftfield La Glenfield Auckland 0627
Enter your Fly Buys number to earn 3 points for this review.