Appalling service from Harvey Norman in Paraparaumu. The Customer Service Team didn't follow up any of my concerns. I was stuck with a faulty washing machine for 4 months. No phone calls were returned and no emails answered. It's beyond me how a business like Harvey Norman can get away with treating their customers like they just don't matter.
Fortunately, the Product Care Team who had never even been notified by HN staff until a week ago have recognised the poor treatment I have received and have refunded me in full, rather than giving me a store credit. Not only will I never purchase from Harvey Norman again, but I will also shout it from the rooftops that this store doesn't deserve anybody's business.
Additionally, take my advice and do not buy an Electrolux front loader. I have had two now that have had major issues and The Electrolux Customer Care Person by the name of Shayne was completely unwilling to help. He was rude and did not answer my emails.
I have been lied to, mislead and scammed by the Harvey Norman tech team. Firstly my laptop was 'lost' by the team and upon contacting the insurance company, no claim had been made even a week after I took it in. When I finally got the replacement laptop, the amount of RAM was wrong even though we paid for an upgrade. Bad service, would not reccommend.
Coastlands Shopping Centre, 37 State Hwy 1 Paraparaumu Kapiti
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