I booked a holiday in 2012 with flight centre and they were really helpful. Although I didn't get the same service when I queried prices for a holiday to Bali with my partner. The lady never followed through. I had to ring and make sure she hadn't forgotten. I got told she would call me again the following week and never heard from her again. I was annoyed as this business won an award in the Pukekohe business awards and I never felt like they made a full effort to make my dream holiday happen.