My 80 year old father is out of pocket several thousand dollars for work which European Car Specialists (ECS) of Pukekohe failed to do on his classic Mercedes.
After having the car in for some simple work to bring the car up to WOF standards, primarily to replace the king pins, my parents were out driving when the car suffered a catastrophic suspension failure resulting in considerable damage, because ECS had failed to secure the suspension properly.
They accepted responsibility for this and had the car shipped back to Pukekohe to carry out repairs.
Upon receiving the car back my father took it to a local workshop for a WOF check, and it failed:
1. Too much movement in the king-pins
2. Bolts installed incorrectly in the bottom suspension bracket and seals and spacers have not been installed
3. Castellated nuts not pinned and incorrect nut fitted to steering arm (non-locking nut)
4. Grease nipple missing at base of king-pin
Note that the king pins were the primary item to be fixed in the first place.
Having gotten a report and photographic evidence of the sloppy and dangerous work that ECS has carried out my father requested in writing a partial refund so that he could have the work carried out at another Mercedes specialist.
Having received no response he rung them, and they have taken the position that they will not respond to his letter, and they then hung up.
Now my father, after having paid several thousand dollars to these people and being involved in a traumatic accident when the suspension failed, must pay someone else to get the work done that ECS has failed (twice!) to do, and must also go through the stress of taking these people to court to get his money back.
Do NOT take your car to these people. Their workmanship is sloppy and dangerous!!