My mother has taken her her animals - dogs and cats here for the last 25 years. Over the years she has paid a weekly AP in order to keep up with and ahead of vets bills . At times she would have to pay off accounts for some of the more expensive procedures. which she always did with no missed payments. Recently she needed her dog who she took in regularly for an ongoing problem to be seen but did not have enough credit in her account to cover the full amount of her visit - to our suprise and disgust they refused to see the animal without full payment upfront. Unbelievable - once I would have sung their praises but lately they have become less about the animals and more about money.Definitely have lost our families business.
I brought my cat in with an open wound on his back leg and they glued it but it ripped open in a couple of hours which was expensive. I took him back and all they could offer was a $400 stitch treatment which had to be paid upfront with no payment plans available because we weren't a client even though this was our second appointment which was odd. So all I could do was get a cone for him and pay for the second visit. So now I am left with a worse wound that it was before I brought him there. I definitely should have taken him to another vet, never going back.
44 Rankeilor St South Dunedin Dunedin
NZ Veterinary Association Inc
Otago Chamber of Commerce