A couple of weeks ago i took my sons ktm125sx in to get the stator sent away and rewind. Toby the mechanic left me feeling like my sons bike was a piece of crap. I asked him to get the stator fixed and provide a chain and wheel bearings and a spacer and to leave them off the bike as my husband could fit them so we wouldnt have so much labour costs. He wrote it in the book. I heard from him almost 2 weeks later which they said it should take a week. On arrival to pick up bike Toby said he had put the parts on the bike and charged me labour. I then went about saying to toby that i did not want them fitted to the bike. Toby went off and started swearing at me infront of the owner. I stood there and the owner did nothing to help me out from been abused by his worker. Then he made his way over to then resolve the bill for me. I will never go back there and be treated like that ever again. So disappointed that the owner didnt step in and say you do not speak to.our customers like that only to be told that Toby was having a bad day and i wore it from him. Then they didnt even offer to help me put the bike on the truck bad form and bad customer service Duanes bikes and ski's
Unit 6 / 91 Waterloo Rd Hornby Christchurch
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