to start with I thought this was one of the best customer service experiences I had had, the expensive order was placed and paid for.1 week later I confirmed as asked to do via email our required lengths. was told I would have confirmation, 1 week later and 2 more emails and 2 phone calls finally got a response to say order had been placed but still no conformation email or my ordered lengths.
we were told would be about 3-4 weeks.4th week rolled around and no phone call, so I rung , lady was busy so would ring us back, no phone call back, 2 days later, I rung again, left a message and once again no call back. rung a couple or days later to be told the staff member was away and they would look into it, no call back.
so I rung again to talk to a diff staff member and again they would look into it and call me back, again no call back. 2 weeks later still no call so we ring again and they haven't even started to be made, so we have to wait another 3 weeks, , fuming by this stage, 3 weeks came and we rung store as they didn't ring, said were going to ring us but too busy, said would ring the makers and ring us back, once again have not rung us back.
this is the worst experience for a product i have ever encountered, and we have paid already, and now are being charged interest for something we haven't even received,
worst customer service, no communication, lying to us and purposely not contacting, we have caught them out when they have told us staff members not there when they were in fact there out the back on the computer.i will be ringing head office now and demanding that something is done
2 Chappie Pl, Hornby Mega Centre, Hornby Christchurch
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