On 20th December, I left five pairs of trousers for hemming at Complete Sewing, paying $90 in full. Pick up time was clearly stated to be 3 pm on Friday 22nd, not earlier as staff had existing work to complete before Christmas. At 3.15 pm I duly arrived to collect them and found the premises empty and the door locked, though a sign on the door stated that Complete Sewing would be closing for Christmas at 4 pm that day. I needed these trousers over the festive season, and was not well pleased. On 8 January I collected the trousers and was berated by the lady in charge because she had waited an hour for me on the 22nd, before closing up. I pointed out that 3 pm had been the agreed time and she responded that pickup was in the morning. This was certainly not the agreement; I would have been pleased to pick up the trousers in the morning, as I was in the city at that time. The lady was not inclined to listen, no acknowledgement of my inconvenience was made, let alone being offered an apology or perhaps a discount as a gesture of goodwill. If a prospective customer is considering having work done here, I would recommend having the full pickup details IN WRITING, leave a phone number and to pay no more than a deposit. But to avoid possible inconvenience and frustration, and to probably save money, I would investigate patronising an alternative establishment in Tauranga.
71 Devonport Rd Room 2 Tauranga Central Tauranga 3110
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