Had a very unfortunate experience with CMG recently. Purchased a vehicle with an AA report in good faith. I took it to my local mechanic 5 days later only to find that it was leaking oil. Not only that, but the WOF was out of date. When I called the AA to find out when the check was done (my report copy was undated...) they told me it was carried out over 12 months earlier.
I brought this to the attention of CMG who said they would repair the leak. I told them I was unhappy and had lost confidence in their integrity. Consequently, I requested a refund on my car as it was not in the condition I was lead to believe it was. They refused!
I have a 12 year-old car (fortunately with a warranty) that I feel could become 'a can of worms'.
My beef is that had I known about the AA report date/out of date WOF/oil leak at the time, I would not have proceeded with the purchase. That's not good enough grounds for a refund, according to the sales manager, Gary Shaw:(
Never buy anything from this people, very bad service I bought a van for 21000 for a courier use which was Nissan caravan 2007 but later found out that it got only one safety star out of five, and my company said I cannot it according to health and safety regulations, I asked them to take it back And give an other van I used it for 5 days, they said now it's value is 19000 because I used for for 5 days????2000 for 5days??i will never ever suggest anyone to buy from this company
Couldnt be happier....City Motor Group found the exact vehicle I wanted in Japan and much to my surprise had it in NZ less than 3 weeks later!
It was delivered in showroom condition with a brand new stereo.
They have staff on the ground in Japan who ensure the very best vehicles are bought.
I would have no hesitation in recommending City Motors to my friends, family and colleagues.
Just don't bother. These guys are arrogant and uncommunicative. Went in to organise a trade in and buy a C63 and waited for them to come back to me to finish the sale. Since then I have made three phone calls (one of them to one of the owners) who instead of apologising for the lack of contact went out of his way to tell me they sell 100 cars a month. Well, I'm buggered if I understand how they do, because they aren't even smart enough to call people back. Don't waste your time with them. Plenty of other smarter and quicker car dealers out there. These guys are doing nothing for their industry.
Great experience here, and I know several people who have bought cars off this company and have had zero problems. The staff are helpful, knowledgable, honest and reliable. Great prices too. Would recommend anyone to buy their next car off this company. 5/5 stars!!!
Seemed very professional and we were sold! Purchased our car - subject to an AA Report which we paid for. The report mentioned a few things which needed fixing, one being the gas in the air-conditioning needed to be topped up. City Motor Group assured us they would get this done, they also said they would put a band expander on the radio. We purchased the car, very happy! As we drove out we realised the band expander had not been done, so my husband rung them the following day to which they replied - "we don't do that and never said we would". We have since had the air-conditioning stop working as they obviously did not top up the gas as required. I am very very disappointed as they clearly did not follow through with what they were required to do and promised they would do. We have now had to pay for this to be fixed. BE AWARE, THEY LIE!
2 Station Rd Penrose Auckland 1061
Auckland Chamber of Commerce
Licensed Motor Vehicle Dealer (LMVD)
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